Pick n Pay Online Clothing Returns

• This Returns Policy forms part of the Pick n Pay (PnP) Online and General Terms and Conditions
• Please note that our delivery agents are not authorised to return goods on delivery unless the reasons for return are in accordance with the Consumer Protection Act (CPA).
• Returns can be done at PnP Clothing Standalone stores, as well as PnP Hypermarkets and Supermarkets that sell Clothing. Find your nearest store using our website (https://www.pnp.co.za/pnpstorefront/pnp/en/store-locator) or please phone Customer Services on 087 22 33 203 to find the store nearest to you.
• Please present your original tax invoice when returning goods. This is emailed to you when your order is being processed, or you can get a copy from "my orders" online. You have the option to either print it or show it to the cashier on your phone.
• We are not permitted to issue cash refunds for Online purchases with a credit card. Your refund will be processed using the original method of payment as specified on your proof of purchase (your Online tax invoice).
• If the goods show a defect within the initial 6 (six) month period, and no abuse of item is evident, we will assess the claim, and if the claim is found to be valid, we will refund or replace the item(s).
• Markdown items will be refunded or exchanged within 30 (thirty) days of the markdown sale end date unless there is a quality issue.

I received clothing as a gift and don’t have a slip or invoice. How do I refund or exchange them?

If you are returning a gift and no invoice is available, then you will be refunded via a Pick n Pay Gift Card Voucher.