What If I Receive A Product/S That I’m Not Happy With At Time Of Delivery? (In The Event Of Poor Quality/Damaged/Faulty/Incomplete And Unwanted Products/Substitutions)

Should you not be entirely satisfied with your order, you are welcome to return any product, which was purchased as part of an Online Shopping order, to the delivery driver. Returns must be marked and signed for as such on the delivery note that accompanies the order. Any refunds for unwanted substitutions or returned items will be made after the goods have been returned to Pick n Pay.

For the avoidance of doubt, Pick n Pay does not re-deliver any items in the event of returns.